Free Next Day Delivery is included with all online supplies orders over £250.00 ex. VAT. (UK Mainland only). This does not include equipment or machinery which would normally be delivered via a specialist haulier or machine moving company in which case delivery costs and times will be quoted on a separate basis. The transport company will usually contact you prior to delivery to agree timings and site access etc.
Unless otherwise agreed the customer is responsible for the off-loading of all goods supplied by MHM Direct GB along with any crane/forklift hire necessary in the case of equipment/machinery.
All International/Overseas and non UK Mainland deliveries will be charged based on weight and location plus VAT if applicable and delivery times will also be quoted separately.
All orders will require a signature on delivery.
The cut-off time for all orders requiring next day delivery is 15:00 GMT. (Monday to Friday only, not including Bank Holidays).
We endeavour to ship all items as fast as possible. Occasionally during busy periods orders can take longer to ship - please accept our apologies if this is the case.
Additional fraud checks may need to be carried out and identities verified - this may cause delay to your order. We aim to carry out these checks as quickly and efficiently as possible.
Next day delivery is available subject to stock availability, cleared funds and customer address verification.
MHM Direct GB will not be held responsible for situations beyond their control in terms of late or delayed deliveries. No courier service can guarantee next day delivery in the event of unforeseen circumstances.
In the event of a missed delivery it is the responsibility of the customer to contact the courier company via the number provided on the card left for re-delivery options. Failure to do so will result in your parcel being returned to ourselves which will in turn result in you being liable for a subsequent re-delivery charge.
Any missing or damaged items must be reported to MHM Direct GB within 24 hours of receipt along with clear photographic evidence. Claims will not be accepted for any missing items which have already been signed for as received or any damaged items which have already been signed for as received in good condition.
Any damaged shipments/packages must be inspected upon receipt and SIGNED FOR AS DAMAGED or REFUSED at this point. We cannot be held liable for any damaged or missing items if this important procedure is not followed.
REFUNDS & RETURNS
All items purchased online may be returned for a full refund for up to a period of 14 days provided that they are unopened and unused. This does not apply to equipment/machinery or any items not available for purchase online.
The cancellation period concludes 14 days after the day on which the goods come into the physical possession of the customer or a person, other than the carrier, identified by the consumer to take possession of them.
In the case of returns, the customer will be responsible for the cost of shipping the item(s) back to us.
Any items that have been opened, used or damaged are not covered by this clause and will not be accepted.
MHM Direct GB will inspect the goods, and upon acceptance will offer a suitable replacement, repaired item or full refund if preferred.